Partial Network issue in NYC

Incident Report for PloxHost

Resolved

This incident has been resolved.
Posted Oct 22, 2022 - 14:41 UTC

Monitoring

Networking is operational as of a few hours ago. We apologize for the delay.
Our team is still working to permanently resolve this problem, so the issue will remain open.
Posted Oct 13, 2022 - 10:36 UTC

Update

Our networking team is still working to resolve this partial outage. We are currently awaiting parts to be swapped. ETA is about an hour towards resolution. Thank you for your patience.
Posted Oct 13, 2022 - 00:13 UTC

Update

We are still working to restore a backup to a new configured router.
Posted Oct 12, 2022 - 23:30 UTC

Investigating

We are currently investigating this issue.
Posted Oct 12, 2022 - 20:49 UTC
This incident affected: Datacenter Operations: New York City, New York (Minecraft Hosting: New York City, New York, VPS Hosting: New York City, New York, Dedicated Server Hosting & Colocation: New York City, New York).
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