Resolved -
Thank you for your patience. We've restored all customers to a backup 2 hours before the outage occurred. SLA credit was given to affected customers. Please reach out if you require further help.
Apr 9, 01:13 UTC
Update -
We are activating our disaster recovery plan. Customers will be restored from original or backup files (which backups are dated 2 hours before the incident). We apologize for the inconvenience.
Apr 8, 15:23 UTC
Identified -
We are currently moving all customers on Node 6 Dallas to a new server. All IPs and files will remain the same. Thank you for your patience.
Apr 8, 04:45 UTC
Investigating -
We are currently investigating this issue.
Apr 8, 01:42 UTC
Completed -
The scheduled maintenance has been completed.
Mar 31, 19:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 18:01 UTC
Scheduled -
We will be running a maintenance on our database cluster during this time. To mitigate an issue occurring during maintenance, we will be taking our Billing and Multicraft Control Panels offline to complete the maintenance. During the maintenance, you will not be able to access our Billing nor Multicraft panel. Your servers will remain online during this maintenance.
Mar 31, 03:53 UTC